Customer Success Manager - (Helsinki Based )
Fixably, Finland
Job Description
Are you customer-centric and want to be part of our epic journey of giving millions of devices another life while reducing global e-waste? Join the Fixably Customer Success team in Helsinki and turbocharge your next career phase as a SaaS Customer Success professional!
How will you make an impact in this role?
Our growth is achieved through a unique product built by repair professionals for repair professionals. We are highly focused on helping repair businesses of all sizes to solve their day-to-day operational challenges while driving sustainability and reducing electronic waste.
As our Customer Success Manager, you will ensure our customers continue to get the best value from Fixably and are happy with the relationship with Fixably.
As a Customer Success Manager at Fixably, you will:
- Ensures successful onboarding of new customers
- Help our customers to improve their business by utilizing Fixably capabilities in an optimal way
- Proactively take care of customer relationships to maximize net retention
Requirements
For you to be successful in this role and to be able to achieve your goals consistently, we expect you to have the following:
- Minimum three years relevant experience in Customer facing roles (preferably B2B)
- Customer-centric mindset
- Strong project management skills
- Proactivity in taking initiatives
- Good interpersonal amp; negotiation skills
- A blend of commercial awareness, technical knowledge, and proven problem-solving attitude and abilities
- Good analytical skills to analyze customer requirements and map these to key platform capabilities
- Basic understanding of the after-sales business models
- Degree in Sales, Technology, or Business Administration
- Based in Helsinki, Finland currently ( no visa sponsorship or relocation services provided)
Your day-to-day tasks will include the following:
- Conducting onboarding sessions to new customers, helping them set up their technical environment to support their business processes best
- Managing onboarding projects of larger enterprise customers, ensuring timely go-live while avoiding scope creep
- Taking initiatives to improve customer experience in close collaboration with sales, support, product and engineering teams
- Managing customer relationships, understanding changes in customer needs, and keeping customers up-to-speed with new features relevant to their business
- Driving growth through MRR expansion by understanding customer needs and how to utilize Fixably optimally
- Feeding customer insights into product and process development
We’ll also be happy for you to bring the following to the table:
- The love for challenges and working in a goal-driven environment.
- A team player who sees the value in sharing knowledge and learnings from their peers and is ready to run the extra mile for our common goals.
- Excellent written and spoken communication skills in English. Other European languages are a definite advantage too!
- Experience in SaaS, ERP solutions, or electronic repair industry knowledge
About Fixably, in a nutshell:
At Fixably, we’re hungry for continuous learning and sharing our knowledge to fast-track our development as a team. We’re determined to make our mission of extending the after-sale lifetime of 10+ Billion devices and making the repair industry greener a reality every day. We take our work very seriously - but not so much ourselves as we also want to have fun while being successful!
Fixably is a repair and service management software-as-a-service (SaaS) provider for Enterprise electronics repair businesses, Telcos, and Insurance companies. Through the Fixably platform, we help our customers automate their workflows, drive technician productivity, and ultimately grow their businesses.
Fixably has over 100 customers in 30 countries, and with a multicultural team of over 20 nationalities, we are in an exciting phase of growth and global expansion. Check out more about our team and culture here!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.