CRM Consultant - Tampere
Columbia Road, Finland
Job Description
We are looking for a CRM consultant who wants to create a measurable business impact for our clients. You'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty.
Who we are
Columbia Road builds seamless and commercially effective customer journeys that create impact. We help our clients get more revenue and more customers, but also to sell better. Our tight-knit team consists of business consultants who understand software and of highly talented business-driven design and technology specialists.
Currently, we have over 20 nationalities working in the company and the official language is English. Our company spirit is one of a true start-up, but with a twist of hard-core experience. We believe in giving a lot of responsibility and freedom to our employees. Diversity, equity, and inclusion are at the heart of our essence and everyone at Columbia Road is committed to these values.
Columbia Road has grown from 0 to over 150 exceptionally talented people in 6 years and in two countries. We are proud of the high customer satisfaction we have achieved as a result of focusing on people and creating concrete, measurable business impact for our clients every day.
Take a look at our Culture Code to get to know us better. We come 100% recommended on Glassdoor with a 4.8/5 score.
Columbia Road is a part of the Futurice family of companies.
The job amp; what you’d be working on
We are looking for a CRM consultant who has an innovative mindset towards generating growth. You will be in a key role in helping our clients grow their business. We can see a clear rise in the demand of CRM specific expertise with our clients which translates into exciting growth opportunities for you. Columbia Road is a great place to acquire a broad expertise of various business areas.
As a CRM consultant, you'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty. For example, you can bring marketing and sales closer together by creating automated, data-driven sales practices and solutions, or digital services for customers and partners.
You are familiar with tapping into customer data and enabling data-driven marketing, sales, and service processes. You are endlessly driving to improve the customer experience at all stages of the customer journey.
We expect you to have extensive hands-on experience from implementing and operating one or more CRM tools, and to have an understanding of customer journeys and processes that drive those great customer experiences.
By nature, you are analytical and like to solve problems. You are able to bring clarity to uncertain and hectic situations. You are ambitious and results-oriented in everything you do, but you like to have fun as well.
At Columbia Road, we believe that marketing and sales should be a joint effort. Marketing is not an add-on, it’s at the core of digital sales. Digital marketers and CRM experts should be working together developing digital sales. We’re committed to making a change in our field.
Requirements
Skills and experience we expect you to have:
- Extensive hands-on expertise in implementing, configuring, and operating CRM platforms, such as Salesforce, HubSpot, or Microsoft Dynamics
- Analytical and curious mindset, ability to see outside the box
- Ability to quickly identify business challenges and opportunities, and create an actionable plan to address them
- Ability to communicate clearly about complex issues to both C Suite level audiences and to technical teams
- Fundamental understanding of data models and integrations
- Interest in digital sales technologies and proficiency in understanding the technical aspects of tools
- Language: professional proficiency in English
Additionally, we highly value any relevant additional skills, such as:
- Marketing Automation platforms, for example, Salesforce Marketing Cloud, Hubspot, Pardot, Marketo, Eloqua, Exponea/Bloomreach, and/or Customer.io
- Front-end development, e.g. HTML, CSS, and/or JavaScript
- Service-, UX-, and/or graphic design
- Sales development
- Analytics and business intelligence
Make sure you showcase your experience and knowledge as clearly as possible in your application, resume, and possible other attachments. We value examples and results from previous projects, and we'd love to know what concrete tools you used to get those results.
Recruitment process
The recruitment process usually has 1-3 steps during which we get to know who you are and what motivates you. You will learn more a