Customer Support Manager (Finnish-speaking)
Holvi, Finland
Job Description
We small business
We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance and Holvi was born.
Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.
Since our inception as a pioneering fintech, we've experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we've evolved. Today, we stand as a team-owned and profitable company, proud of our journey.
Right now, we’re looking for a Finnish-speaking Customer Support Manager to join our team in Helsinki. If you want to help us make self-employment a little easier, Holvi is for you.
Finnish-speaking Customer Support Manager
Customer Support Manager role, providing support in Finnish and English via chat, email, and phone. Responsibilities include addressing customer inquiries, analyzing feedback, and improving self-service channels while meeting team targets. Ideally 3+ years of customer service experience, proficiency in both languages, and a proactive, team-oriented mindset.
A typical day could see you:
- Delivering premium customer support through live chat, email, and phone in both Finnish and English.
- Taking a hands-on approach, assisting customers in using product features including analyzing and reporting customer feedback
- Improving our self-service channels, managing customer escalations, and crafting internal documentation, among other tasks that contribute to supporting both team members and customers
- Following up on customer cases, feedback and documentation in collaboration with our Product, Customer Lifecycle and AML teams
- Contributing to team targets such as customer satisfaction, first reply time and customers served per day
- Working in an international environment with English as a company language
Requirements
This is for you if you:
- Have +3 years experience in customer service
- Enjoy helping customers on the chat, email and phone
- Have excellent spoken and written Finnish and English communication skills
- Are a problem solver and feel comfortable working in a fast-paced environment
- Are a strong team player with a service-oriented attitude
- Enjoy going the extra mile to solve tricky customer problems
- Are friendly, positive and patient
- Are interested in Fintech and the banking industry
It's a plus if you:
- Experience from working in technical support or in the Fintech/Banking Industry
- German language skills
Think you're a good fit?
We’d love to hear from you! Send us your application by 4.3.2023 but don’t wait too long as we will fill this role as soon as we find the right person. If you want to learn more about the position, reach out to the Team Lead Magdalena Nachbaur by email to .
Benefits
You'll get:
- Employee stock options Opportunity for equity in Holvi
- Flexible working Possibilities for remote working
- Comprehensive occupational healthcare
- Monthly benefit budget that can be used in multiple ways
- Work nice balance Weekly exercise hour, bi-weekly breakfasts, bi-annual team weeks and more
Logistics
- This is a permanent position
- You’ll be working a hybrid model (some days in the office, some remote) headquartered in our sleek new office in Helsinki
Equal Opportunity Statement
At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.