Customer Experience Assistant
Nordic Business Forum, Finland
Job Description
We are looking for a person who is passionate about customer service to join our customer care team during our busiest time of the year as we are preparing for our annual main event. We are looking to hire two people for a full-time, temporary post from 12th of August 2024 until 11 October 2024 based in our headquarters in Jyväskylä.
Nordic Business Forum 2024 takes place at Messukeskus, Helsinki on September 25th-26th. The weeks leading to the event will be extremely busy with customer inquiries - and that’s where you come in!
As a Customer Experience Assistant you will be responding to incoming customer inquiries through our main channels of communication - You’ll be on the phone, managing email and chat, assisting customers with their orders and invoices as well as operating our official event app - Brella.
During the event week you will be working alongside an on-site customer service team as the point-of-contact to resolve any questions our event and online attendees might have throughout the event. The position requires working overtime on the event days as well as traveling to Helsinki.
Our vision for customer care is to provide an unforgettable customer experience. In order to flourish in this role, you have a passion for customer service excellence and a motivation to look for ways to exceed the expectations of our customers. We expect you to have a willingness to learn and adapt to new systems quickly as well as an ability to work in a fast-paced environment. In return, you’re going to be completely empowered to WOW our customers. Great communication skills in Finnish and English are also a must in daily customer interactions - we communicate however both internally and externally mainly in English.
You’ll work with a small yet agile customer care team. To help you succeed in your role, you will be supported and mentored by colleagues with years of experience in the role. More importantly, embracing a positive attitude and a proactive mindset will take you far.
If you think you would be a great addition to our team, we can’t wait to hear from you!
Please submit your application as soon as possible and latest by 31 March, 2024. We will fill the position as soon as we’ve found the right candidate.
If you have any questions, feel free to contact our Customer and Employee Experience Specialist Camilla Hedman: / +358 44 5445671
(call times: Wednesdays and Fridays between 13:00-15:00 EEST, on week 10, 11 amp; 12*).
*Out of office on week 13
About Nordic Business Forum
Nordic Business Forum is an international business event organizer based in Jyväskylä, Finland. Our conferences and courses are known for world-class content and high-quality customer service amounting to an award-winning customer experience. The speaker lineup at our events has included world-renowned speakers and leaders such as Barack Obama, Sir Richard Branson, Brené Brown, Sara Blakely, and Simon Sinek. In past years, we have also organized events and courses for business leaders online. Our customer base includes business leaders from over 50 countries.
We love to have fun, yet we are serious about our mission to empower leaders to change the world.
Requirements
- Flexibility and proactive mindset
- Passion for outstanding customer service
- Great written and verbal communication skills
- Working proficiency in Finnish and English
- Ability to work in Jyväskylä
Benefits
- Monthly salary of 2,200 (37,5h / week)
- Full onboarding experience with our customer care team
- Fun and encouraging working environment. You will be surrounded by an amazing team of people!
- Opportunity to contribute to the development of one of the leading business conferences in the world
- You will have the opportunity to learn from the brightest minds in the world by watching the same presentations as our audience