Account Manager
Leadfamly, Finland
Job Description
We're looking for an Account Manager for our office in Espoo, Finland. The Account Manager will be tasked with ensuring the positive dialogue with our existing customers to lay the foundation for renewals, cross-selling and up-selling. We are looking for a team player who wants to become part of one of Europe’s fastest growing SaaS (Software as a Service) companies, and join our growth story.
At Leadfamly, we are creating a brand new marketing category: gamification.
We are the world’s leading marketing gamification platform. We provide companies around the world with the best chance to win the battle for their customers’ attention and loyalty. With campaign pages as the end product, gamification as the mechanism, and memorable experiences as the outcome, we ensure that our customers cut through the traditional marketing noise.
We’re playing to win with our clients. And we’re currently doing so with 500+ of Europe’s largest companies in a wide array of verticals by helping their marketers and business leaders create strong business results faster.
We are on a growth journey:
- Within one year of setting up the company, we had our first 100 customers.
- One year later, every second someone in the world was playing a Leadfamly game.
- By December of that year it had doubled
- On our busiest day that year we saw 1.2 million people playing our games that’s within just
- 24hrs!
- In one year alone we had 2 billion seconds of game play on our platform.
All this interaction and engagement makes our platform one of the highest potential marketing platforms in the world, and we need your skills and expertise in order to achieve our goal of making Gamification Marketing an indispensable part of the marketing stack.
About the position
As an Account Manager at Leadfamly, you will be working closely with the local Sales and Customer Success Manager team to maintain positive dialogue with our existing customers to lay the foundation for renewals, cross-selling and up-selling.
As a SaaS company, one of our biggest success parameters is that our customers get the most out of their collaboration with us and in the use of the LeadFamly platform. We aim at becoming trusted business advisors who are able to see customers’ challenges in the wider context of their business. Therefore, it is important that you have strong business acumen, as you often will find yourself attending status and renewal meetings with decision makers from various levels of the business, such as the marketing department, CRM, loyalty, business development, ecommerce, communication teams and C-level executives.
As we offer a new and disruptive technology that competes with the ‘traditional’ strategic marketing approach, it is important that you have the confidence to challenge customers’ views in the way they work today and clarify the potential value we make available to them. Your role would involve inspiring and creating concepts for our clients, so we can increase the frequency of campaigns being built through our tool.
Responsibilities amp; tasks
- Apply your skills to our Commercial Playbook to engage, renew, cross- and upsell to existing customers
- Manage multiple discussions with different levels of an organisation
- Work closely with the Customer Success team to advise customers in the use of gamification marketing and the Leadfamly platform
- Plan, project manage and record your output activity, network expansion and new customers
- Document feedback for the product and process to continuously improve the effectiveness of the whole customer lifecycle
Requirements
- Strong business acumen and the ability to understand customers’ business needs
- Marketing expertise and the ability to understand and apply professional marketing tools
- Hands-on strategic B2B account management experience within marketing, social media, E-commerce (preferably from a similar SaaS or MarTech business)
- A driven personality and the desire to be in a high performance culture with constant development
- Flair for conveying and selling software, media, digital, social, and tech in general
- A structured mindset and the ability to design and follow structured approaches to sales and delivery
- Full professional proficiency in Finnish and English
Benefits
For the right candidate, we offer a position in a fast-growing company with offices in Denmark, the UK, Finland, the Netherlands, and Germany, with ambitious plans to expand further. We offer attractive and flexible terms of employment that will reflect your qualifications and results.
At Leadfamly, you will become part of a highly result-driven company with creative ideas and sky-high growth ambitions. We are backed