Note! This job has been aggregated through external sources, the Apply link will take you to the company's website.
undefined

Customer Experience Technical Support Specialist Job in Finland
Oura , Finland

Never pay for job application, test/interview.
Safe Job Search | EEO Laws in Finland
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 3, 2021
Last Date
Aug 3, 2021
Location(s)

Job Description

Our mission at Oura is empowering every individual to own their inner potential. Our award-winning products, the Oura Ring and its accompanying app, helps our global community gain a deeper understanding of their health, lifestyle, and sleep quality, which we believe are foundational to living a healthy, fulfilled life.

We believe creating an exceptional customer experience will help set us apart from our competitors. We’re looking for an enthusiastic Technical Support Specialist to join our Customer Experience Team. You’ll work directly with Oura customers, helping to resolve issues related to technical troubleshooting such as battery issues, Bluetooth connection issues, interpreting data, as well as educating our customers to get the most out of their Oura ring.

You’ll be based out of our Oulu office.

What you will do:

  • Work and collaborate with a talented team of professionals across different geographies to create an exceptional, unique, and positive customer experience. You will foster this by communicating directly with customers to resolve day-to-day inquiries and issues through email and live chat.
  • Build trust through every customer interaction: Creating personalized, empathetic, and meaningful experiences.
  • Take ownership over your area of responsibility and collaborate with team members to improve SOP’s, training materials, and documentation.
  • Constantly track trends and customer feedback. Be an expert on all things Oura.
  • Work with a passionate, fun, and supportive group of Oura advocates who are invested in the success of our customers and our team.

Requirements

We would love to have you on our team if you have:

  • Excellent written and spoken Finnish and English
  • 2+ years of customer service experience preferred, ideally in a fast-paced start-up environment and/or in technical support
  • Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
  • Exceptional attention to detail, outstanding time management, communication, and organization skills
  • Ability to remain calm and effective under pressure
  • Technical degree preferred but not required

We appreciate if you have

  • Experience in developing or troubleshooting iOS and/or Android-based platforms
  • Experience in working with hardware and /or electronics
  • Experience developing or troubleshooting Bluetooth related user devices
  • Are already familiar with Zendesk, Slack, Confluence, Guru, or similar tools

Benefits

  • Competitive Salary
  • Lunch benefit
  • Wellness benefit
  • Flexible working hours + work-life balance
  • Possibility for remote work
  • Collaborative, brilliant teammates
  • An Oura Ring of your own
  • Latest equipment of choice

If this sounds like the opportunity for you, please send us your application as soon as possible but by May 16th the latest. We will start reviewing the applications immediately, as we receive them.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, socioeconomic status, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

Job Specification

Oura

Information Technology and Services - California, United States