Junior Customer Success Manager (Finnish speaking)
Leadfeeder, Finland
Job Description
Leadfeeder is a fast-growing international SaaS startup, headquartered in Finland. We are on a mission to bring web intelligence to our customers. Simply put, Leadfeeder helps companies know more about their website traffic, which enables them to convert promising visitors into sales and marketing leads.
We are a remote-first company, which means you can work from wherever you prefer as long as you are physically located in Europe. To support our distributed setup, we have a culture of transparency, ownership, and collaboration. We love our casual dress code, company retreats in sunny locations, and the opportunity to work with a truly diverse 100+ strong team based in 25 countries.
What sets us apart? We are a market leader with a solid business model ready to be scaled. Our data-driven and customer-centric approach keeps us grounded while providing a basis for sustainable and ambitious growth.
Are you a self-starter looking to learn and grow as part of a world-class team? Join our journey!
About this role
We are looking for a Junior Customer Success Manager to join our rapidly growing CS team (over the last 9 months, we’ve added 12 new team members)! In this role, you will work with our client base in Finland (and maybe Sweden) to ensure that they have the best experience using our product.
From the beginning of your time at Leadfeeder, we will work closely with you to ensure you succeed. From a 3 week onboarding process including time with senior leaders in the business, to ongoing personal development reviews, we’ve set up an effective system to help you to thrive in your new role.
If you’re passionate about technology and serving customers, this might be the perfect opportunity for you!
Requirements
As a Junior Customer Success Manager, your responsibilities will revolve around our smaller customers to begin with. Each day, you will :
- Onboard new Leadfeeder clients amp; help with implementation.
- Coach existing clients to improve their sales and marketing processes.
- Minimise churn in your client base.
- Drive up-sell opportunities in your client base.
- Fluent Finnish and English
- Fluent Swedish considered a huge benefit in this role.
- You are based in Finland or Sweden.
- You have a good understanding of sales and marketing.
- You are a self-starter who defaults to trying to find a solution to a problem.
- You are 'commercially minded' and excited to search for expansion opportunities in your client base of ~200 clients; willing to show persistence in following up on expansion opportunities.
- A healthy curiosity about technology - be interested to learn how the product works, how we could improve it as time passes.
- Strong time management skills - you will be working with a client base of ~200 clients, so prioritisation is a must.
- Strong presentation skills - this is a role that involves speaking to customers every single day, and our clients expect clear, concise support.
- Strong verbal and written communication - customers can reach out to us via phone, email, support - we need to be performing at a consistently high level across all these mediums.
Nice-to-haves:
- Marketing experience of some form.
- Sales experience.
- Experience working with or using one of the major CRM integrations we use (Pipedrive, Salesforce, Dynamics, Hubspot especially).
- Fluency in another language.
- Experience with reporting tools such as GDS.
- Experience with API solutions.
You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.
Benefits
- The chance to work remotely with a very knowledgeable, high-achieving and fun team
- An international and diverse work atmosphere
- A competitive salary
- Personal budget for home office equipment
- Coworking space membership support
- Regular online team building activities to have fun with your colleagues
- Company retreats (we’ve traveled to Finland, Spain, Latvia, Poland, and Greece in the past! Due to the Corona situation this has been paused, but we have every intention to keep doing this twice a year for a week at the time, as soon as traveling restrictions allow it).
- Personal development plans as standard, allowing you to develop the skills you think are most important to succeed in your role, as well as regular 1-2-1 and group training.
If this role excites you and sounds like a great fit, please apply below!