Customer Service Specialist
Haltian Oy, Finland
Job Description
Are you a visionary? As Haltian is on a path of solid growth, we are growing our team with a Customer Service Specialist in Oulu, Finland! Haltian is a strong Oulu-based Product Design and IoT company operating in global market. Our product Haltian Empathic Building smart office solution focuses on improving employee well-being and happiness. A complete and end-to-end smart office solution that combines technology, culture and physical space into one. Our head office is based in Peltola, Oulu, and we are now looking for a permanent full-time Customer Service Specialist to strengthen our Empathic Building operations team.
We offer a great chance to work in a multinational environment and enjoy an innovative and supportive atmosphere. Versatile and challenging tasks in a global setting develop your professional skills and competencies.
As a Customer Service Specialist, you will:
- Have the opportunity to work with the best experts and the latest IoT technology of the field
- Have a hands-on experience on how IoT is made a reality, troubleshooting and building world class products and services
- Join us on our mission Impossible things made easy and help our customers meet their business goals.
Your main tasks will be:
- High level troubleshooting of customer issues
- Customer communication through email, phone and ticketing system
- Develop and maintain product support documentation and processes
To succeed, you will need:
- Customer orientated mindset
- Bachelor’s degree in business, engineering or other relevant field
- Fluent written and spoken communication skills inFinnish and in English (Norwegian/Swedish are considered as an advantage)
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Strong troubleshooting and problem-solving skills
- Being comfortable with common IT software and tools
Read more about us and our customers: https://haltian.com/solutions/empathic-building-for-smart-office/
How to apply? Submit your application to our recruitment system. The last day to apply is 12th of September. Please keep in mind though that we might proceed immediately with potential candidates. Start of work is negotiable. For more information, you can contact our Talent Acquisition Lead Kaisa Seppälä, , p. +358 50 433 5138.
If you want to work with expert professionals on interesting new challenges, and in a relaxed environment, Haltian is the right place for you.